All Systems Operational

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Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

External Services

Workfront Uptime

100.00%




Avg. Response Time

3.92ms




Avg. Round Trip

57.53ms




Total Requests

5021.29 Hits




Workfront Uptime

99.96%




Avg. Response Time

2.99ms




Avg. Round Trip

53.18ms




Total Requests

5099.94 Hits




Workfront Uptime

99.99%




Avg. Response Time

2.15ms




Avg. Round Trip

67.25ms




Total Requests

4909.55 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 10:00 pm to Friday 2:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

History (Last 30 days)

Component Disruption - SEV 3Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL01




October 18, 2019 8:09AM MDT
[Investigating] Workfront engineers are investigating a situation where customers with UUM authentication enabled are experiencing errors with editing users.

October 18, 2019 8:55AM MDT
[Resolved] Issue has been resolved.

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, October 17th at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable for up to 20 minutes. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL01, CL02


Schedule

October 17, 2019 8:00PM - October 18, 2019 12:00AM MDT



October 17, 2019 8:00PM MDT
[Update] CL01/CL02 Production Maintenance has begun.

October 17, 2019 9:10PM MDT
[Update] CL01 Maintenance has been completed.

October 17, 2019 10:17PM MDT
[Update] Our CL02 maintenance is still underway. The changes have taken longer than originally estimated. We apologize for the inconvenience.

October 17, 2019 11:31PM MDT
[Update] Maintenance for CL02 has been completed.

Incident Status

Operational


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox, CL02 - Preview/Sandbox, CL03 - Preview/Sandbox, CL04 - Preview/Sandbox, CL05 - Preview/Sandbox, CL06 - Preview/Sandbox




October 17, 2019 11:25AM MDT
[Investigating] At this time e-mail is not being sent from the non-production environments. Engineers are currently working to isolate the issue.

October 17, 2019 12:24PM MDT
[Investigating] We have identified a potential cause for the e-mail failures. At this time we are testing a potential resolution.

October 17, 2019 2:16PM MDT
[Resolved] At this time the root cause has been identified, however a solution will not be immediately available. Due to the nature of the root cause, a patch will be necessary to correct e-mail functionality while still preserving newly available features. Workfront expects this to be available early in the week of 10/21.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL05




October 11, 2019 8:26AM MDT
[Investigating] At this time customers with bookmarks or favorites in the browser settings may receive an error message upon login which states, "Let's try that again." This appears to be related to a session caching issue. Users can resolve this issue by clearing cache and cookies "for all time" in their browsers or by launching in incognito/private browsing mode. We are currently looking into the root cause.

October 11, 2019 9:02AM MDT
[Resolved] At this time users are reporting errors are no longer populating without the need to clear cache and cookies. Please reattempt login if you were experiencing these errors and did not wish to clear cache and cookies. If you continue to experience any problems, please contact support.

October 11, 2019 1:43PM MDT
[Investigating] Customers have recently begun to see errors on login again. Clearing cache and cookies does not seem to be effective, however using an incognito window is the current workaround at this time.

October 14, 2019 9:05AM MDT
[Investigating] At this time we are investigating reports of issues with error messages returning upon login. At this time clearing cookies and cache for all time does resolve the issue, but it appears they may come back for users who have already cleared their cache and cookies. If you have tried to clear cache and cookies and are continuing to see the issue, you can also use your system's file explorer / finder to navigate to the browser's cookie directory and look for a cookie labeled beginning with BIGipServerPool_cl05 and manually delete it or rename it. This is what the clearing cache and cookies step should accomplish, but this will provide confirmation the cookie in question has been resolve. Workfront engineers are continuing to look for a system side resolution to this issue.

October 14, 2019 10:21AM MDT
[Monitoring] At this time engineers have identified a specific resource which may have been related to this error. If you were receiving the error, please retest. If you continue to experience errors, please contact support.

October 14, 2019 11:00AM MDT
[Resolved] At this time Workfront has resolved the issues around the error messages on log in. If you see errors again, please contact support.
Slow load times on Cluster 5Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL05




October 10, 2019 12:03PM MDT
[Investigating] Issue with pages loading slowly on cluster 5.

October 10, 2019 3:30PM MDT
[Identified] Tonight between 12 and 12:30 AM MDT we will be making an upgrade to the infrastructure to address the ongoing issue with long page load times. If you have any questions, please contact Workfront support.

October 11, 2019 8:23AM MDT
[Resolved] Maintenance has been completed.

October 14, 2019 8:35AM MDT
[Investigating] At this time we are investigating reports of issues with error messages returning upon login. At this time clearing cookies and cache for all time does resolve the issue, but it appears they may come back for users who have already cleared their cache and cookies. If you have any further questions, please contact support.

October 14, 2019 8:50AM MDT
[Investigating] If you have tried to clear cache and cookies and are continuing to see the issue, you can also use your system's file explorer / finder to navigate to the browser's cookie directory and look for a cookie labeled beginning with BIGipServerPool_cl05 and manually delete it or rename it. This is what the clearing cache and cookies step should accomplish, but this will provide confirmation the cookie in question has been resolve. Workfront engineers are continuing to look for a system side resolution to this issue.

October 14, 2019 9:05AM MDT
[Resolved]
CL01 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. We will be performing additional maintenance this weekend. During the maintenance window on Saturday, October 12th at 8:00 PM Mountain, we will be adding the new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable for up to 20 minutes. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL01


Schedule

October 12, 2019 8:00PM - October 13, 2019 12:00AM MDT



October 12, 2019 8:01PM MDT
[Update] We are beginning maintenance on CL01.

October 12, 2019 10:29PM MDT
[Update] Maintenance for CL01 Production and Preview is complete.

Description

Tonight between 12 and 12:30 AM MDT we will be making an upgrade to the infrastructure to address the ongoing issue with long page load times. If you have any questions, please contact Workfront support.


Components

Workfront Application Platform


Locations

CL05


Schedule

October 11, 2019 12:00AM - October 11, 2019 12:30AM MDT



October 11, 2019 12:00AM MDT
[Update] Emergency infrastructure maintenance is starting.

October 11, 2019 12:30AM MDT
[Update] The emergency infrastructure maintenance has completed.
WorkfrontDAM Performance IssuesDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

WorkfrontDAM


Locations

WorkfrontDAM




October 8, 2019 9:30AM MDT
[Monitoring] WorkfrontDAM provider WebDAM is currently unavailable for users trying to log in directly to WebDAM. WebDAM integration to the Workfront application is still available but performance is slow.

October 8, 2019 6:54PM MDT
[Resolved] The issue has been resolved and log ins to webdam have been restored.
CL02 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Saturday, October 12th at 8:00 PM Mountain, we will be adding the new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable for up to 20 minutes. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL02


Schedule

October 12, 2019 8:00PM - October 13, 2019 12:00AM MDT



October 8, 2019 10:41AM MDT
[Update] The CL02 maintenance scheduled for October 12th will be rescheduled for a later date. We will create a new notification when the new date of maintenance has been determined.
Event Subscriptions are currently delayedDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Event Subscription


Locations

Workfront Event Subscription




October 7, 2019 10:19AM MDT
[Investigating] Event subscriptions are currently delayed for our US environments

October 7, 2019 10:52AM MDT
[Resolved] Events have caught up and the issue creating the delays has been found and fixed.
Event Subscriptions are currently delayedDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Event Subscription


Locations

Workfront Event Subscription




October 4, 2019 1:12PM MDT
[Investigating] We are investigating a delay in Event Subscriptions that is affecting US AWS clusters.

October 4, 2019 8:18PM MDT
[Resolved] The issue has been resolved and service should be back to normal operations
CL01 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, October 3rd at 8:00 PM Mountain, we will be adding the new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable for up to 20 minutes. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL01


Schedule

October 3, 2019 8:00PM - October 4, 2019 12:00AM MDT



October 3, 2019 8:10PM MDT
[Update] Maintenance has started.

October 3, 2019 11:51PM MDT
[Update] Maintenance completed.
CL01.stg connectivity issueService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform, Workfront API


Locations

CL01




October 2, 2019 7:56AM MDT
[Investigating] CL01.stg has connectivity issue. Investigating

October 2, 2019 8:00AM MDT
[Resolved] We apologize for the preview SEV1 notification. We were testing our systems and did not intend for that message to send notifications. We did not experience a SEV1. Sorry for the inconvenience.
Production MaintenanceScheduled Maintenance

Description

We will be performing system maintenance  in order to improve performance. The production environment may be unavailable for up to 60 minutes during maintenance. US Clusters (CL01, CL02, CL03, CL05) Maintenance Window: Saturday, Sept 28 from 8:00 PM to 12:00 Midnight MT Expected Maintenance Time: Saturday, Sept 28 from 8:00 PM to 9:00 PM MT


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL05


Schedule

September 28, 2019 8:00PM - September 29, 2019 12:00AM MDT



September 28, 2019 8:02PM MDT
[Update] Maintenance is starting

September 28, 2019 10:00PM MDT
[Update] Maintenance has finished.
Production Maintenance - CL04Scheduled Maintenance

Description

We will be performing system maintenance in order to improve performance. The production environment may be unavailable for up to 60 minutes during maintenance. EU Cluster (CL04) Maintenance Window: Sunday, Sept 29 from 12:00 Midnight to 4:00 AM CEST (Sept 28 from 4:00 PM to 8:00 PM MT) Expected Maintenance Time: Sunday, Sept 29 from 3:00 AM to 4:00 AM CEST (Sept 28 from 7:00 PM to 8:00 PM MT)


Components

Workfront Application Platform


Locations

CL04


Schedule

September 28, 2019 4:00PM - September 28, 2019 8:00PM MDT



September 28, 2019 4:01PM MDT
[Update] Maintenance is starting

September 28, 2019 6:06PM MDT
[Update] Maintenance has finished.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05, CL06




September 27, 2019 9:26AM MDT
[Identified] Periodically dropdown selections will appear in the wrong area of the screen. We are currently working on a patch for this defect. If you have any additional questions please contact support.

September 28, 2019 4:01PM MDT
[Resolved] The issue has been resolved

Incident Status

Component Disruption - SEV 3


Components

Workfront Proof


Locations

Workfront Proof




September 25, 2019 2:44PM MDT
[Investigating] Proofing functionality with interactive zip files is temporarily unavailable. We are working to resolve the situation as quickly as possible.

September 25, 2019 3:29PM MDT
[Monitoring] Interactive zip files are processing again.

September 27, 2019 9:10AM MDT
[Resolved] The issue has been resolved

Incident Status

Operational


Components

Workfront Fusion


Locations

Workfront Fusion




September 24, 2019 8:47AM MDT
[Resolved] Flo Execution history was temporarily unavailable. All flos have continued to execute as expected, however Fusion users were unable to view history logs”. Start: 8:11 am MST. End 8:44 am MST.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL05




September 18, 2019 2:11PM MDT
[Investigating] Emails from the Workfront service are currently unavailable. We are investigating the cause of the disruption and will provide more information as it becomes available.

September 18, 2019 2:18PM MDT
[Monitoring] Email queue is catching up. We are continuing to monitor the situation.

September 18, 2019 4:35PM MDT
[Resolved] The issue has been resolved