All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

CL06 Sandbox MaintenanceScheduled Maintenance

Schedule

December 14, 2019 10:00PM - December 15, 2019 12:00AM MST

Components

Workfront Non-Production

Locations

CL06 - Preview/Sandbox

Description

We will be performing database maintenance to improve efficiency. The Sandbox environment may be unavailable for up to 10 minutes during maintenance. Expected Time of Maintenance: Saturday, December 14th from 11:00 PM to 11:30 PM Mountain Time

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

Customer Experience Site




Operational

External Services

Workfront Uptime

99.99%




Avg. Response Time

0.00ms




Avg. Round Trip

0.00ms




Total Requests

0.00 Hits




Workfront Uptime

99.95%




Avg. Response Time

0.00ms




Avg. Round Trip

0.00ms




Total Requests

0.00 Hits




Workfront Uptime

99.97%




Avg. Response Time

0.74ms




Avg. Round Trip

14.94ms




Total Requests

1960.98 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 8:00 pm to 12:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

History (Last 30 days)

Fusion is unavailable Degraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Fusion


Locations

Workfront Fusion




December 13, 2019 1:02PM MST
[Investigating] Fusion is current unavailable.

December 13, 2019 1:19PM MST
[Investigating] This has been escalated to engineering teams who are working on finding the root cause.

December 13, 2019 1:25PM MST
[Monitoring] Login functionality has been restored. Continuing to monitor for additional impact.

December 13, 2019 1:30PM MST
[Resolved] All functionality has been restored.

Description

We will be performing database maintenance. The Preview and Sandbox environments may be unavailable during maintenance for up to 30 minutes per environment. The Production environment will not be impacted. Maintenance Window: 11:00 PM to 2:00 AM Mountain Expected Time of Maintenance: 12:00 Midnight to 1:00 AM Mountain


Components

Workfront Non-Production


Locations

CL03 - Preview/Sandbox


Schedule

December 5, 2019 11:00PM - December 6, 2019 2:00AM MST



December 6, 2019 10:22AM MST
[Update] Maintenance was completed within the maintenance window last night.

December 6, 2019 10:22AM MST
[Update] Maintenance was completed within the maintenance window last night.

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform, Workfront Proof


Locations

CL01, CL02, CL03, CL05, Workfront Proof




December 5, 2019 12:57PM MST
[Investigating] At this time Workfront engineers are investigating a slowdown on certain activities within the application. Some login attempts are taking excessive amounts of time resulting in errors and preventing successful login.

December 5, 2019 1:02PM MST
[Identified] Performance indicators have identified a common element within the impacted workflows. Engineers are working to identify a resolution for this impact.

December 5, 2019 1:17PM MST
[Monitoring] Maintenance activities have been completed on the impacted element. Workfront is currently monitoring performance.

December 5, 2019 1:31PM MST
[Monitoring] Additional monitoring has identified normal performance has returned within the Workfront application as well as login. We are continuing to monitor Proofing performance to ensure all areas of impact are resolved.

December 5, 2019 1:49PM MST
[Resolved] At this time performance has returned to normal. If you continue to see impact related to this issue, please contact support.

Incident Status

Operational


Components

Workfront Application Platform, Workfront Proof


Locations

CL05, Workfront Proof




December 4, 2019 10:38AM MST
[Investigating] Proofing related activity may take longer then usual

December 4, 2019 4:19PM MST
[Resolved] Processing has caught up and resumed normal speed.
Service DisruptionComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL03




December 2, 2019 10:29PM MST
[Investigating] The Workfront may be unavailable for some customers. We are investigating the cause of the disruption and will provide more information as it becomes available.

December 2, 2019 10:41PM MST
[Resolved] Issue has been resolved.

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL03




November 22, 2019 6:34PM MST
[Investigating] newly created objects are not being returned via quick search. We are currently investigating.

November 22, 2019 7:16PM MST
[Resolved] The issue has been resolved. If you continue to have issues please reach out to Workfront Support.

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL05




November 22, 2019 2:18PM MST
[Identified] Some users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

November 22, 2019 2:47PM MST
[Identified] As a workaround, please access the Workfront application via origin-<your domain>.my.workfront.com where domain is the vanity url normally used to access the Workfront application. e.x. normal url would be cl01.my.workfront.com would now be origin-cl01.my.workfront.com. For further assistance implementing this workaround, please contact Workfront Support.

November 22, 2019 3:29PM MST
[Resolved] We are continuing to monitor the situation; the issue appears to be with client caching. Valid workarounds are clearing your browser cache, using a secondary browser, accessing the Workfront application via origin-<your domain>.my.workfront.com, as well as incognito browsing.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05, CL06




November 22, 2019 1:20PM MST
[Investigating] The Workfront may be unavailable for customers. We are investigating the cause of the disruption and will provide more information as it becomes available.

November 22, 2019 1:51PM MST
[Resolved] A recently introduced domain created intermittent accessibility issues to the Workfront application. We are continuing to monitor the situation. Please reach out to Workfront Support if you are continuing to see issues.
CL03 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, November 21st at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL03


Schedule

November 21, 2019 8:00PM - November 22, 2019 12:00AM MST



November 21, 2019 8:03PM MST
[Update] Maintenance is starting

November 21, 2019 8:39PM MST
[Update] Maintenance has finished.
Sandbox Environment InaccessibleService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Non-Production


Locations

CL05 - Preview/Sandbox




November 21, 2019 9:35AM MST
[Monitoring] The first sandbox instance was not available for a period of a few minutes. Underlying cause is currently being investigated. If you continue to experience issues, please contact support.

November 21, 2019 9:59AM MST
[Resolved] The issue has been resolved.
Quick search availability Degraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform, Workfront Non-Production


Locations

CL02, CL02 - Preview/Sandbox




November 19, 2019 6:09PM MST
[Investigating] Quick search is unavailable in CL02

November 19, 2019 7:14PM MST
[Identified] We have found the root cause and are implementing a fix.

November 19, 2019 7:15PM MST
[Resolved] Quick search is now functional

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL03




November 19, 2019 9:13AM MST
[Investigating] Some UUM users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

November 19, 2019 9:38AM MST
[Monitoring] A change has been put in place to resolve this issue, we are monitoring the situation. If you continue to see delays or have any questions, please contact support.

November 19, 2019 11:32AM MST
[Resolved] The issue has been resolved.