All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Schedule

November 13, 2019 12:00PM - 4:00PM MST

Components

Workfront Application Platform

Locations

CL04

Description

The deployment of the 2019.4 release for Cluster 4 will start on Wednesday November 13 at 12:00 p.m., MST. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 2019.4 release page (https://experience.workfront.com/s/article/2019-4-release-overview-102972743).

Schedule

November 13, 2019 8:00PM - 11:59PM MST

Components

Workfront Application Platform

Locations

CL02, CL06

Description

The deployment of the 2019.4 release for Clusters 2 & 6 will start on Wednesday November 13 at 8:00 p.m., MST. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 2019.4 release page (https://experience.workfront.com/s/article/2019-4-release-overview-102972743).

Schedule

November 14, 2019 8:00PM - 11:59PM MST

Components

Workfront Application Platform

Locations

CL01, CL03, CL05

Description

The deployment of the 2019.4 release for Clusters 1, 3, & 5 will start on Thursday November 14 at 8:00 p.m., MST. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 2019.4 release page (https://experience.workfront.com/s/article/2019-4-release-overview-102972743).
CL03 Production Maintenance Scheduled Maintenance

Schedule

November 16, 2019 8:00PM - November 17, 2019 12:00AM MST

Components

Workfront Application Platform, Workfront Non-Production

Locations

CL03, CL03 - Preview/Sandbox

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Saturday, November 16th at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

External Services

Workfront Uptime

99.99%




Avg. Response Time

4.13ms




Avg. Round Trip

54.85ms




Total Requests

5753.25 Hits




Workfront Uptime

100.00%




Avg. Response Time

1.85ms




Avg. Round Trip

44.14ms




Total Requests

5948.73 Hits




Workfront Uptime

99.99%




Avg. Response Time

2.59ms




Avg. Round Trip

49.22ms




Total Requests

6570.95 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 10:00 pm to Friday 2:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances

History (Last 30 days)

Description

The deployment of the 2019.4 release for Workfront Proof will be Monday November 11. The Proof EU instance will begin at 12:00 p.m., MST, and Proof US instance will begin at 11:00 p.m., MST. The deployment of each cluster is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. The 19.4 Workfront Proof release includes only back-end improvements and fixes, and no new customer-facing features. For more detailed information about the functionality included with this release, see the 2019.4 release page (https://experience.workfront.com/s/article/2019-4-release-overview-102972743).


Components

Workfront Proof


Locations

Workfront Proof


Schedule

November 11, 2019 12:00PM - November 12, 2019 3:00AM MST



November 12, 2019 10:39AM MST
[Update] Update was successfully deployed last night.

November 12, 2019 10:39AM MST
[Update] Update was successfully deployed last night.
CL03 Sandbox MaintenanceScheduled Maintenance

Description

We will be performing maintenance on the CL03 Sandbox environment. Users may not be able to access Sandbox while maintenance activity takes place.


Components

Workfront Non-Production


Locations

CL03 - Preview/Sandbox


Schedule

November 11, 2019 6:00PM - November 11, 2019 8:00PM MST



November 11, 2019 6:05PM MST
[Update] Maintenance is currently underway.

November 11, 2019 6:43PM MST
[Update] Sandbox maintenance is now complete.

Description

A component of the Workfront application's infrastructure will be undergoing maintenance. During this maintenance, access to the Sandbox and Preview environments may be unavailable for up to 30 minutes per environment. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain Expected Time of Maintenance: November 9th, 9:00 PM to 10:00 PM


Components

Workfront Non-Production


Locations

CL06 - Preview/Sandbox


Schedule

November 9, 2019 8:00PM - November 10, 2019 12:00AM MST



November 9, 2019 9:01PM MST
[Update] CL06 - Preview/Sandbox A component of the Workfront application's infrastructure will be undergoing maintenance. During this maintenance, access to the Sandbox and Preview environments may be unavailable for up to 30 minutes per environment.

November 9, 2019 9:39PM MST
[Update] Scheduled Maintenance is finished.
Proof MaintenanceScheduled Maintenance

Description

We will be performing maintenance on a component of the Workfront Proof environment. During this maintenance, Proof-related features may experience degradation or interrupted access for up to 30 minutes. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain Expected Time of Maintenance: November 9th, 8:00 PM to 9:00 PM


Components

Workfront Proof


Locations

Workfront Proof


Schedule

November 9, 2019 8:00PM - November 10, 2019 12:00AM MST



November 9, 2019 8:04PM MST
[Update] Maintenance started.

November 9, 2019 8:29PM MST
[Update] Maintenance is finished.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05, CL06




November 6, 2019 1:16PM MST
[Monitoring] The provider hosting our Workfront Experience site is currently troubleshooting issues. Support is still available via calling 844-306-4357.

November 6, 2019 4:16PM MST
[Resolved] The Workfront Experience site is now available.
CL03 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, November 7th at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform, Workfront Non-Production


Locations

CL03, CL03 - Preview/Sandbox


Schedule

November 7, 2019 8:00PM - November 8, 2019 12:00AM MST



November 6, 2019 9:43AM MST
[Update] The maintenance originally scheduled for Thursday, November 7th will be rescheduled for a later date next week. A separate notification will be sent to confirm dates of rescheduled maintenance.
SSO is not working on CL03 SandboxesDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Non-Production


Locations

CL03 - Preview/Sandbox




November 4, 2019 2:20PM MST
[Investigating] Currently Single Sign On is not work for customers on cluster 3 sandboxes. We are investigating the cause of this outage.

November 4, 2019 3:02PM MST
[Identified] We have identified the issue and are working on a fix.

November 4, 2019 3:45PM MST
[Identified] As a part of the resolution to the on going issue, cluster 3 sandboxes may be unavailable for approximately 30 minutes.

November 4, 2019 5:13PM MST
[Resolved] We have fixed the issue with SSO for customers on cl03 sandboxes. Customer should now be able to log in through single sign on.
Zip files failing to process in proofing. Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Proof


Locations

Workfront Proof




November 4, 2019 3:53PM MST
[Investigating] Interactive zip failes are failing to process in proofing.

November 4, 2019 4:06PM MST
[Monitoring] Zip files are now processing correctly.

November 4, 2019 4:10PM MST
[Resolved] Confirmed zip processing is working for all clusters.
Event Subscriptions are currently delayedComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform, Workfront Event Subscription


Locations

CL01, CL02, CL03, CL05, CL06, Workfront Event Subscription




November 1, 2019 9:56AM MDT
[Investigating] We are investigating a delay in Event Subscriptions that is affecting US clusters

November 1, 2019 1:28PM MDT
[Investigating] At this time investigation has confirmed the delay in event delivery is merely a delay. All information is still present in the system and will be processed. Engineers are currently deploying a potential resolution and will continue to monitor behavior. If you have any questions, please contact support.

November 3, 2019 3:42PM MST
[Monitoring] We have rolled an update to Event Subscriptions. The delay is dropping consistently and should be cleared in within the next few hours.

November 3, 2019 4:51PM MST
[Monitoring] Event sub delay has been cleared. We are continuing to monitor for any changes.

November 4, 2019 8:23AM MST
[Resolved] At this time event subscriptions are functioning properly. If you continue to see delays or have any questions, please contact support.
CL06 Production MaintenanceScheduled Maintenance

Description

A component of the Workfront application's infrastructure will be undergoing maintenance. During this maintenance, access to the Workfront Platform may be unavailable for up to 60 minutes. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain Expected Time of Maintenance: November 2nd, 9:00 PM to 10:00 PM


Components

Workfront Application Platform, Workfront Non-Production


Locations

CL06, CL06 - Preview/Sandbox


Schedule

November 2, 2019 8:00PM - November 3, 2019 12:00AM MDT



November 2, 2019 9:33PM MDT
[Update] Maintenance has started.

November 2, 2019 10:22PM MDT
[Update] Maintenance completed.
CL02 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Saturday, November 2nd at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL02


Schedule

November 2, 2019 8:00PM - November 3, 2019 12:00AM MDT



November 2, 2019 8:02PM MDT
[Update] Maintenance has started.

November 2, 2019 9:28PM MDT
[Update] Maintenance completed.

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL05




October 30, 2019 3:10PM MDT
[Investigating] New Workfront Experience enrolled customers are seeing issues with pages not loading and waffle menu not working. Impact currently isolated to Cluster 5.

October 30, 2019 3:35PM MDT
[Identified] We have discovered the issue and are applying a fix now.

October 30, 2019 4:14PM MDT
[Resolved] The fix has been applied. If you have any additional concerns, please contact support.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05, CL06




October 25, 2019 10:31AM MDT
[Investigating] The provider hosting our Workfront Experience site is currently troubleshooting issues. Support is still available via calling 844-306-4357.

October 25, 2019 1:04PM MDT
[Resolved] The Workfront Experience site is now available

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform, Workfront Non-Production


Locations

CL02, CL02 - Preview/Sandbox




October 24, 2019 8:34AM MDT
[Investigating] Workfront has received reports of password reset e-mails not functioning. At this time users attempting to reset passwords are not receiving the e-mails to complete the action. Engineers are currently working to identify the cause of this issue.

October 24, 2019 9:14AM MDT
[Identified] At this time the cause of this failure has been isolated. Engineers are currently preparing a solution for deployment which will restore functionality to password resets.

October 24, 2019 11:35AM MDT
[Identified] Initial testing has not proven successful in alleviating the issues with reset e-mails. Additional testing is ongoing in working to isolate the underlying cause.

October 24, 2019 11:49AM MDT
[Resolved] After further investigation this issue has been identified as a software defect and will be handled through the normal defect process. If you have any additional concerns, please contact support.
CL02 Production Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, October 24th at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL02


Schedule

October 24, 2019 8:00PM - October 25, 2019 12:00AM MDT



October 24, 2019 10:24AM MDT
[Update] The CL02 maintenance scheduled for tonight will be rescheduled for a later date. We will create a new notification when the new date of maintenance has been determined.
Component Disruption - SEV 3Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL01




October 18, 2019 8:09AM MDT
[Investigating] Workfront engineers are investigating a situation where customers with UUM authentication enabled are experiencing errors with editing users.

October 18, 2019 8:55AM MDT
[Resolved] Issue has been resolved.

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than August 16th. During the maintenance window on Thursday, October 17th at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable for up to 20 minutes. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL01, CL02


Schedule

October 17, 2019 8:00PM - October 18, 2019 12:00AM MDT



October 17, 2019 8:00PM MDT
[Update] CL01/CL02 Production Maintenance has begun.

October 17, 2019 9:10PM MDT
[Update] CL01 Maintenance has been completed.

October 17, 2019 10:17PM MDT
[Update] Our CL02 maintenance is still underway. The changes have taken longer than originally estimated. We apologize for the inconvenience.

October 17, 2019 11:31PM MDT
[Update] Maintenance for CL02 has been completed.

Incident Status

Operational


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox, CL02 - Preview/Sandbox, CL03 - Preview/Sandbox, CL04 - Preview/Sandbox, CL05 - Preview/Sandbox, CL06 - Preview/Sandbox




October 17, 2019 11:25AM MDT
[Investigating] At this time e-mail is not being sent from the non-production environments. Engineers are currently working to isolate the issue.

October 17, 2019 12:24PM MDT
[Investigating] We have identified a potential cause for the e-mail failures. At this time we are testing a potential resolution.

October 17, 2019 2:16PM MDT
[Resolved] At this time the root cause has been identified, however a solution will not be immediately available. Due to the nature of the root cause, a patch will be necessary to correct e-mail functionality while still preserving newly available features. Workfront expects this to be available early in the week of 10/21.