All Systems Operational

Updated a few seconds ago

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

External Services

Workfront Uptime

100.00%




Avg. Response Time

0.80ms




Avg. Round Trip

47.24ms




Total Requests

5650.96 Hits




Workfront Uptime

100.00%




Avg. Response Time

2.04ms




Avg. Round Trip

71.13ms




Total Requests

5320.38 Hits




Workfront Uptime

99.98%




Avg. Response Time

2.31ms




Avg. Round Trip

77.70ms




Total Requests

5174.21 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 10:00 pm to Friday 2:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

History (Last 30 days)

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL05




September 18, 2019 2:11PM MDT
[Investigating] Emails from the Workfront service are currently unavailable. We are investigating the cause of the disruption and will provide more information as it becomes available.

September 18, 2019 2:18PM MDT
[Monitoring] Email queue is catching up. We are continuing to monitor the situation.

September 18, 2019 4:35PM MDT
[Resolved] The issue has been resolved
UUM Users Unable to LoginComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL01, CL02, CL03




September 9, 2019 4:35PM MDT
[Monitoring] UUM based users in selected environments were temporarily unable to login. This occurred between and 14:07 and 14:33.

September 9, 2019 4:36PM MDT
[Resolved] At this time additional validation around login for UUM users has been completed. If you continue to experience any issues, please contact support.

Incident Status

Component Disruption - SEV 3


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox, CL02 - Preview/Sandbox, CL03 - Preview/Sandbox




September 9, 2019 12:32AM MDT
[Investigating] Cluster 01/02/03 preview and sandbox environments are currently not available due to some network issues. We are working hard to identify and fix the issue.

September 9, 2019 12:40AM MDT
[Monitoring] Network issue is resolved. We are currently monitoring and investigating the issue.

September 9, 2019 12:52AM MDT
[Resolved] Issue is resolved.
Proofing Is UnavailableService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Proof


Locations

Workfront Proof




September 6, 2019 11:58AM MDT
[Investigating] We are investigating reports of proofing being unavailable

September 6, 2019 12:11PM MDT
[Monitoring] We have validated that it is functional. If there are any concerns, please contact support.

September 6, 2019 1:13PM MDT
[Resolved] At this time our investigation into reports of Proofing related issues has concluded. We validated that no impairment to functionality existed and are resolving this incident.
Proofing Performance DegradationService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Proof


Locations

Workfront Proof




September 5, 2019 6:36AM MDT
[Investigating] We are having issues with proof processing now.

September 5, 2019 7:08AM MDT
[Monitoring] We are back to normal state, will continue to monitor.

September 5, 2019 11:29AM MDT
[Resolved] The issue has been resolved.
Service Disruption on Cluster 6Service Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform, Workfront API


Locations

CL06




August 28, 2019 7:24PM MDT
[Investigating] The Workfront service is currently unavailable. We are investigating the cause of the disruption and will provide more information as it becomes available.

August 28, 2019 7:32PM MDT
[Monitoring] At this time we believe we have identified the issue and resolved it. We will continue to monitor the situation.

September 5, 2019 11:29AM MDT
[Resolved] Issue has been resolved
Service disruption on ProofingService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Proof


Locations

Workfront Proof




August 28, 2019 11:44PM MDT
[Investigating] We are having issues with some of our components and this will affect processing proofs.

August 29, 2019 12:09AM MDT
[Monitoring] We are back to normal state, will continue to monitor

September 4, 2019 11:34PM MDT
[Resolved] Issue has been resolved.
Proofing Maintenance Scheduled Maintenance

Description

Workfront engineers have identified a potential issue within the proofing environment. In order to correct this and prevent any impact we will be performing a reset of a database. This will result in temporary lack of access to Proof HQ functionality expected to be less than a total of 5 minutes. If you have any concerns, please contact support.


Components

Workfront Proof


Locations

Workfront Proof


Schedule

August 30, 2019 4:00PM - August 30, 2019 4:15PM MDT



August 30, 2019 4:02PM MDT
[Update] Maintenance has started.

August 30, 2019 4:06PM MDT
[Update] Maintenance has finished.
Sandboxes for CL01 may be inaccessibleComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox




August 26, 2019 9:34AM MDT
[Investigating] We are currently investigating an issue with cl01 sandboxes.

August 26, 2019 10:27AM MDT
[Monitoring] The issue has been resolved. We will be monitoring the situation going forward.

August 26, 2019 12:18PM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 26, 2019 12:32PM MDT
[Identified] Upgrading incident. CL01 Sandboxes are unreachable.

August 26, 2019 1:04PM MDT
[Identified] We have identified the component that is causing the connectivity issues and are working to resolve the problem.

August 26, 2019 1:50PM MDT
[Monitoring] Connectivity has been restored. We are continuing to monitor the health of these environments.

August 26, 2019 2:08PM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 26, 2019 2:41PM MDT
[Monitoring] Connectivity has been restored. We are continuing to monitor the health of these environments.

August 27, 2019 8:35AM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 27, 2019 9:18AM MDT
[Monitoring] The issue has been resolved. We will be monitoring the situation going forward.

August 27, 2019 3:52PM MDT
[Monitoring] Updated to reflect operational.

August 28, 2019 7:31AM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 28, 2019 7:36AM MDT
[Monitoring] The issue has been resolved. We will be monitoring the situation going forward.

August 28, 2019 12:39PM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 28, 2019 12:50PM MDT
[Monitoring] The issue has been resolved. We will be monitoring the situation going forward.

August 28, 2019 1:51PM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 28, 2019 1:52PM MDT
[Monitoring] The issue has been resolved. We will be monitoring the situation going forward.

August 30, 2019 8:56AM MDT
[Identified] CL01 Sandboxes are currently unavailable and are experiencing intermittent connectivity issues.

August 30, 2019 9:36AM MDT
[Resolved] At this time Sandbox environments are now available.
Emergency Configuration ChangeScheduled Maintenance

Description

Between the hours of 8 PM and 11:59 PM Mountain on 8/29/2019, Workfront will be performing an emergency configuration maintenance. During this time frame you may experience 5-10 minutes of downtime where your environment will be unavailable. No other impact is expected and once complete, all environments will be fully available.


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05


Schedule

August 29, 2019 8:00PM - August 29, 2019 11:59PM MDT



August 29, 2019 8:00PM MDT
[Update] Maintenance is starting

August 29, 2019 8:31PM MDT
[Update] Maintenance has finished.
Users Unable to Upload DocumentsComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05




August 27, 2019 7:25PM MDT
[Investigating] Users are currently unable to upload documents to Workfront. We're investigating the issue.

August 27, 2019 8:23PM MDT
[Investigating] We have identified a work around. Append redrock-<domain>.my.workfront.com. This should allow users to upload documents.

August 27, 2019 8:35PM MDT
[Investigating] The previously posted update was incorrect. The work around would be to append redrock in front of the cluster name. IE redrock-cl01.my.workfront.com. On the login page you'll need to enter your normally used domain name in the first field.

August 27, 2019 9:40PM MDT
[Resolved] The issue has been identified and corrected. Document uploads should work correctly from individual domains.

Description

Due to the issues on Sandbox for CL01 earlier today we have discovered a potential issue with the environment. As such we will need to perform maintenance on Sandbox CL01 which may cause accessibility issues during the maintenance window.


Components

Workfront Non-Production


Locations

CL01 - Preview/Sandbox


Schedule

August 26, 2019 4:00PM - August 26, 2019 8:00PM MDT



August 26, 2019 4:34PM MDT
[Update] We have begun the maintenance on networking hardware for CL01 Sandboxes. Service to these sandboxes may be interrupted.

August 26, 2019 7:57PM MDT
[Update] Maintenance complete.

Incident Status

Operational


Components

Workfront Application Platform, Workfront API


Locations

CL01




August 23, 2019 3:35PM MDT
[Monitoring] A few minutes of interruption may take place as we cutover CL01

August 23, 2019 5:02PM MDT
[Resolved] Cutover has been completed successfully.