All Systems Operational

Updated a few seconds ago

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

External Services

AWS S3

Workfront Uptime

100.00%




Avg. Response Time

0.94ms




Avg. Round Trip

46.43ms




Total Requests

13998.75 Hits




Workfront Uptime

99.88%




Avg. Response Time

31.00ms




Avg. Round Trip

378.54ms




Total Requests

3862.21 Hits




Workfront Uptime

99.97%




Avg. Response Time

47.81ms




Avg. Round Trip

623.47ms




Total Requests

1014.29 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 10:00 pm to Friday 2:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

History (Last 21 days)

Incident Status

Operational


Components

Workfront Proof


Locations

Workfront Proof




July 19, 2019 11:46AM MDT
[Investigating] Users attempting to access proofs within the Proof environment are receiving 500 errors. This issue is being investigated by engineers at this time.

July 19, 2019 11:54AM MDT
[Investigating] Engineers have identified errors within logging and are continuing to investigate underlying cause as triaging continues.

July 19, 2019 12:04PM MDT
[Investigating] Updating to reflect current issues.

July 19, 2019 12:09PM MDT
[Identified] Engineers have performed maintenance activity to address errors seen in the Proof system. At this time initial retests are coming back properly. Please retest and if you experience issues, please contact support.

July 19, 2019 1:07PM MDT
[Resolved] The issue has been resolved

Description

A component of the Workfront application's infrastructure will be undergoing maintenance to improve stability. While we do not expect the maintenance to cause impact, there is potential for interrupted access to the Workfront platform for up to 30 minutes. There will be no data loss. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain


Components

Workfront Application Platform


Locations

CL01, CL02, CL03


Schedule

July 18, 2019 8:00PM - July 19, 2019 12:00AM MDT



July 18, 2019 8:02PM MDT
[Update] Maintenance on underlying infrastructure will now begin. There is a potential for loss of service for approximately 30 minutes, though this is not anticipated to happen.

July 18, 2019 10:21PM MDT
[Update] Updates have been successfully completed. Have a great day!

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05, CL06




July 18, 2019 9:30AM MDT
[Investigating] Some users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

July 18, 2019 9:52AM MDT
[Identified] Engineers have identified the underlying cause of SSO failures. At this time a resolution is in process of deploying and is estimated to be completed by 11:00 AM Mountain.

July 18, 2019 10:20AM MDT
[Identified] During the deployment, performance may be degraded and service load times may be slower than normal. This will be intermittent until the deployment of the solution has been completed.

July 18, 2019 11:10AM MDT
[Monitoring] At this time the deployment of the solution for SSO has been completed in all areas other than Cluster 06. We expect CL06 to be complete by 11:45 AM. For all other environments, please attempt to utilize SSO and contact support if you encounter additional errors.

July 18, 2019 12:09PM MDT
[Resolved] At this time SSO is fully functional. If you continue to experience issues, please contact support.

Description

The automatic redirect from attask-ondemand.com to my.workfront.com will be removed and replaced by a landing page with redirect link.


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL04, CL05


Schedule

July 17, 2019 4:30PM - July 17, 2019 8:00PM MDT



July 17, 2019 4:30PM MDT
[Update] Maintenance is in progress

July 17, 2019 6:05PM MDT
[Update] Maintenance has finished.
Proofing is Temporarily Unavailable Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform, Workfront Proof


Locations

CL01, CL02, CL03, CL05, Workfront Proof




July 12, 2019 9:03AM MDT
[Investigating] Proofing functionality in Workfront is currently unavailable. We are working to resolve the situation as quickly as possible.

July 12, 2019 9:28AM MDT
[Investigating] The Workfront service is experiencing a performance issue. Users may see slow page loads and timeout errors when using the service. We are working to resolve the situation as quickly as possible.

July 12, 2019 9:36AM MDT
[Investigating] Proofing functionality in Workfront is experiencing slower than normal performance. Users should be able to login to their Workfront instance now. We are working to resolve the situation as quickly as possible.

July 12, 2019 10:12AM MDT
[Monitoring] Performance has returned to normal levels. Currently monitoring.

July 17, 2019 8:36AM MDT
[Resolved] We have not seen any problems since the incident resolved on the 12th.
Users Unable to Log In on Cluster 5Service Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform, Workfront API


Locations

CL05




July 15, 2019 7:47AM MDT
[Investigating] Some users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

July 15, 2019 8:32AM MDT
[Resolved] CL05 is up and running now.

Description

A component of the Workfront application's infrastructure will be undergoing maintenance to improve stability. While we do not expect the maintenance to cause impact, there is potential for interrupted access to the Workfront platform for up to 30 minutes. Customers using SSO to access Ascent, Community, and Experience may also experience inability to login to these portals during maintenance. There will be no data loss. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain *Updated* Expected Time of Maintenance: July 13th, 8:00 PM to 9:00 PM


Components

Workfront Application Platform


Locations

CL01, CL03


Schedule

July 13, 2019 8:00PM - July 13, 2019 11:59PM MDT



July 5, 2019 10:29AM MDT
[Update] The maintenance originally scheduled to take place tomorrow evening has been rescheduled. We apologize for any inconvenience this may cause. Maintenance Window Hours: 8:00 PM to 12:00 Midnight Mountain New Expected Time of Maintenance: July 13th, 8:00 PM to 9:00 PM Original Message: A component of the Workfront application's infrastructure will be undergoing maintenance to improve stability. While we do not expect the maintenance to cause impact, there is potential for interrupted access to the Workfront platform for up to 30 minutes. Customers using SSO to access Ascent, Community, and Experience may also experience inability to login to these portals during maintenance. There will be no data loss.

July 14, 2019 8:00PM MDT
[Update] Performing updates to workfront components

July 14, 2019 12:25AM MDT
[Update] Updates have been made successfully without any service interruption.
Fusion is experiencing issuesComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Fusion


Locations

Workfront Fusion




July 8, 2019 7:08AM MDT
[Investigating] At this time fusion is experiencing issues that may lead to failure or errors. Workfront is currently investigating the source of these issues.

July 8, 2019 8:06AM MDT
[Investigating] It's still under investigation

July 8, 2019 8:29AM MDT
[Investigating] Workfront engineers continue to evaluate the errors and failures experienced by Fusion users. This issue is being escalated for additional assistance in diagnosing the underlying cause.

July 8, 2019 10:24AM MDT
[Investigating] Escalated resources have been involved and are examining details provided from impacted external and internal users. Initial diagnosis has not yet been completed, however some remediation steps have been taken. This has led to a change in errors received but not in restoration of services at this time.

July 8, 2019 12:59PM MDT
[Investigating] Continued investigation has narrowed the source to issues relating to API calls between the Fusion and Workfront application. The specific API calls and interactions are currently being reviewed to continue the diagnostics process.

July 8, 2019 3:08PM MDT
[Resolved] At approximately 2pm a code change was deployed to resolve issues involving invalid date errors. Since this time engineering has performed validation and Fusion tasks are functioning as intended. If you continue to see any issues with Fusion, please contact support.