All Systems Operational

Updated a few seconds ago

Scheduled Maintenance

Schedule

April 2, 2020 8:00PM - 11:59PM MDT

Components

Workfront Application Platform

Locations

CL01, CL03, CL05

Description

The deployment of the 20.1 release for Clusters 1, 3, & 5 will start on Thursday April 2 at 8:00 p.m., MST. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.1 release page (https://experience.workfront.com/s/article/2020-1-release-overview-1114906756)
Status/Trust Site UpdateScheduled Maintenance

Schedule

April 20, 2020 6:00PM - 7:00PM MDT

Components

Customer Experience Site

Locations

Customer Experience Site

Description

We will be performing maintenance on our Trust/Status page the evening of Monday, April 20. During maintenance, trust.workfront.com and status.workfront.com will be unable to resolve. The length of time end users will be unable to access the site will vary based on global DNS server caching - from 30 minutes to potentially up to 12 hours depending on user's ISP and location. When the changes have fully propagated out, status.workfront.com will be the primary URL to access the Workfront status site. If you have any questions or concerns, please contact support at (866) 441-0001.


March 23, 2020 5:22PM MDT
[Update] The status page maintenance originally scheduled for March 30 has been rescheduled for April 20.

Workfront Application Platform




Operational

Workfront API




Operational

Workfront Event Subscription




Operational

Workfront Fusion




Operational

Workfront Library




Operational

WorkfrontDAM




Operational

Workfront Proof




Operational

Workfront Non-Production




Operational

Customer Experience Site




Operational

External Services

Workfront Uptime

100.00%




Workfront-Proof Uptime

91.67%




Avg. Round Trip

38.77ms




Total Requests

13446299.67 Hits




Workfront Uptime

99.99%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

39.17ms




Total Requests

212702659.14 Hits




Workfront Uptime

99.99%




Workfront-Proof Uptime

100.00%




Avg. Round Trip

59.55ms




Total Requests

135062879.13 Hits




Maintenance Windows North America: CL01 | CL02 | CL03 | CL05 | CL06 2nd and 4th Saturday 8:00 pm to 12:00 am MT 1st and 3rd Thursday 8:00 pm to 12:00 am MT EMEA: CL04 1st and 3rd Thursday 8:00 pm to 12:00 am GMT CL01, CL02, CL03, CL05, and CL06 Preview environments refresh on Saturday CL04 Preview environment refreshes on Friday **We infrequently schedule maintenance in the windows listed above. If down time is necessary, it will be scheduled in the corresponding window and announced on this page.**

0

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

History (Last 30 days)

Description

The deployment of the 20.1 release for Clusters 2 & 6 will start on Wednesday April 1 at 8:00 p.m., MST. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.1 release page (https://experience.workfront.com/s/article/2020-1-release-overview-1114906756)


Components

Workfront Application Platform


Locations

CL02, CL06


Schedule

April 1, 2020 8:00PM - April 1, 2020 11:59PM MDT



April 1, 2020 8:35PM MDT
[Update] Deployment for clusters 2 and 6 have begun.

April 2, 2020 2:17AM MDT
[Update] Maintenance is complete.

Description

The deployment of the 20.1 release for Cluster 4 will start on Wednesday April 1 at 2:00 p.m., MST/8:00 p,m. GMT. The deployment is expected to take no longer than 4 hours. No downtime is expected and all clusters and components will be available during deployment. For more detailed information about the functionality included with this release, see the 20.1 release page (https://experience.workfront.com/s/article/2020-1-release-overview-1114906756)


Components

Workfront Application Platform


Locations

CL04


Schedule

April 1, 2020 2:00PM - April 1, 2020 6:00PM MDT



April 1, 2020 2:48PM MDT
[Update] Deployment for cluster 4 has begun.

April 1, 2020 9:49PM MDT
[Update] Cluster 04 deployment is complete.
Workfront Fusion degraded performanceDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Fusion


Locations

Workfront Fusion




March 31, 2020 3:30PM MDT
[Investigating] Some Fusion flos are experiencing delays in execution. Engineers are investigating the cause of the issue and updates will be provided as we identify and resolve the issue.

March 31, 2020 4:31PM MDT
[Investigating] At this time engineers have confirmed they have all data necessary to identify and resolve the issue and are working to do so. We expect an update from them within an hour.

March 31, 2020 7:14PM MDT
[Identified] Our engineers have discovered a FLO consuming a large amount of resources that may be the culprit. We are looking into addressing the excess resource consumption to resolve the delays.

March 31, 2020 10:57PM MDT
[Resolved] At this time Fusion is functional after maintenance work on the environment. All performance is now within expected parameters. If you continue to experience any issues, please contact support.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL05




March 26, 2020 10:44AM MDT
[Investigating] Email notifications for clusters 1, 2, 3 and 5 appear to be delayed. They're currently about 10-15 minutes behind, based on internal testing. We're working to identify the cause of the issue and will provide updates with what we find.

March 26, 2020 12:03PM MDT
[Monitoring] Engineers have implemented a change to a mail server that was behind in processing emails, and this has had a positive impact on the queue. Workfront will continue to monitor the results to make sure there aren't further issues. If delays in email deliveries continue, please reach out to our Support teams.

March 27, 2020 10:15AM MDT
[Resolved] The queue for the affected mail server has been within expected parameters based on the change our Engineering team made yesterday, and so the issue is now considered resolved. Please reach out to our Support teams if any delays in Workfront email deliveries occur from this point forward.
The quick search might be working slowly. Component Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL02




March 27, 2020 8:15AM MDT
[Identified] The quick search might be working slowly for the customers.

March 27, 2020 9:20AM MDT
[Resolved] The issue has been resolved!
Cannot generate proofs on cl06Degraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform, Workfront API, Workfront Proof, Workfront Non-Production


Locations

CL06, Workfront Proof, Workfront Proof GCP, CL06 - Preview/Sandbox




March 26, 2020 12:56PM MDT
[Investigating] We've received and verified reports that users cannot generate proofs on cluster 6 Workfront production environments. We are investigating the cause of the issue and will provide updates with what we find.

March 26, 2020 1:41PM MDT
[Identified] Engineers have identified the cause of the issue, and are working to restore proofing functionality accordingly. An update will be provided once the issue has been addressed to validate the impact.

March 26, 2020 1:56PM MDT
[Resolved] Engineers have resolved the issue. If any issues generating proofs persist from this point for users on cluster 6, please reach out to our support teams.
Search processing laggingDegraded Performance - SEV 2

Incident Status

Degraded Performance - SEV 2


Components

Workfront Application Platform


Locations

CL02




March 24, 2020 9:25AM MDT
[Identified] Search processing is currently behind by 1 hour

March 24, 2020 12:21PM MDT
[Resolved] We have confirmed reports that this functionality is up and running again.
API Call FailureComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront API


Locations

CL03




March 24, 2020 10:49AM MDT
[Investigating] We are seeing some customer API calls failing and returning 500 errors

March 24, 2020 10:52AM MDT
[Identified] We have found the issue related to failing API calls

March 24, 2020 11:05AM MDT
[Resolved] We have customer confirmation that the issue is resolved
Missing Search ResultsComponent Disruption - SEV 3

Incident Status

Component Disruption - SEV 3


Components

Workfront Application Platform


Locations

CL05




March 20, 2020 9:03AM MDT
[Identified] Search results are not showing all information properly as some results are not yet fully processed in the search mechanisms. As such, certain results do not appear in quick search.

March 20, 2020 9:11AM MDT
[Identified] At this time the underlying cause of this issue has been identified as an unfinished indexing process. Engineers are looking into the timeline for that process to complete and we will provide an update when we have a time frame available. In the mean time Advanced Search is fully functional and will be able to locate items needed.

March 20, 2020 10:52AM MDT
[Identified] At this time the estimated completion for the search processes to complete is 20 hours. Engineers will keep an eye on this and updates will be provided if this changes. Historical items should be completed at this time, however new items are still experiencing delays while this process completes. Please contact support if you have any additional questions or concerns at this time.

March 23, 2020 7:10AM MDT
[Resolved] The issue with quick search is completely resolved at on 03.22.2020 at 1:27 am (GMT). Please contact support if you have any additional questions.

Description

We will be performing database maintenance the evening of Saturday, March 28th. The Production environment may be unavailable for up to 30 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, March 28th from 9:00 PM to 12:00 Midnight Mountain Time.


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL06


Schedule

March 28, 2020 9:00PM - March 29, 2020 12:00AM MDT



March 20, 2020 10:30AM MDT
[Update] Clarification: This maintenance is scheduled for Saturday, March 28th, and not Thursday as originally entered.

March 20, 2020 4:55PM MDT
[Update] This maintenance will be rescheduled for a later date. A separate notice will be sent when this work is rescheduled.
CL05 Production MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Saturday, March 28 at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL05


Schedule

March 28, 2020 8:00PM - March 29, 2020 12:00AM MDT



March 20, 2020 4:55PM MDT
[Update] This maintenance will be rescheduled for a later date. A separate notice will be sent when this work is rescheduled.
CL04 Production MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Saturday, March 28 at 8:00 PM GMT, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638 Expected Time of Maintenance: 8:00 PM to 12:00 Midnight GMT (2:00 PM to 6:00 PM Mountain Daylight Time)


Components

Workfront Application Platform


Locations

CL04


Schedule

March 28, 2020 2:00PM - March 28, 2020 6:00PM MDT



March 20, 2020 4:55PM MDT
[Update] This maintenance will be rescheduled for a later date. A separate notice will be sent when this work is rescheduled.
CL04 Production MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Saturday, March 21 at 8:00 PM GMT, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638 Expected Time of Maintenance: 8:00 PM to 12:00 Midnight GMT (2:00 PM to 6:00 PM Mountain Daylight Time)


Components

Workfront Application Platform


Locations

CL04


Schedule

March 21, 2020 2:00PM - March 21, 2020 6:00PM MDT



March 20, 2020 4:53PM MDT
[Update] This maintenance will be rescheduled for a later date. A separate notice will be sent when this work is rescheduled.
CL04 Preview Maintenance Scheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Friday, March 20 at 8:00 PM GMT, we will be adding new infrastructure to our services. During this maintenance, access to the Preview environment may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638 Expected Time of Maintenance: 8:00 PM to 12:00 Midnight GMT (2:00 PM to 6:00 PM Mountain Daylight Time)


Components

Workfront Non-Production


Locations

CL04 - Preview/Sandbox


Schedule

March 20, 2020 2:00PM - March 20, 2020 6:00PM MDT



March 11, 2020 3:03PM MDT
[Update] The CL04 Preview maintenance originally scheduled for March 19th has been rescheduled to Friday, March 20th.

March 20, 2020 4:53PM MDT
[Update] This maintenance will be rescheduled for a later date. A separate notice will be sent when this work is rescheduled.

Incident Status

Operational


Components

Workfront Application Platform


Locations

CL05




March 20, 2020 2:59PM MDT
[Investigating] Some customers are seeing issues when trying to access workfront

March 20, 2020 3:02PM MDT
[Investigating] Issues with access

March 20, 2020 3:03PM MDT
[Monitoring] We have found the root issue and have taken steps to fix it. We are monitoring the situation closely.

March 20, 2020 3:06PM MDT
[Resolved] The issue has been resolved
CL02 Production Maintenance Scheduled Maintenance

Description

We will be performing database maintenance the evening of Thursday, March 19th. The Production environment may be unavailable for up to 30 minutes while maintenance takes place. Expected Time of Maintenance: Thursday, March 19th from 10:00 PM to 12:00 Midnight Mountain Time.


Components

Workfront Application Platform


Locations

CL02


Schedule

March 19, 2020 10:00PM - March 20, 2020 12:00AM MDT



March 19, 2020 11:02PM MDT
[Update] Maintenance is now underway.

March 19, 2020 11:35PM MDT
[Update] Maintenance is complete.
CL05 Production MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Thursday, March 19 at 8:00 PM Mountain, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Platform may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638


Components

Workfront Application Platform


Locations

CL05


Schedule

March 19, 2020 8:00PM - March 20, 2020 12:00AM MDT



March 19, 2020 8:00PM MDT
[Update] Maintenance has started.

March 19, 2020 8:58PM MDT
[Update] Maintenance has finished.
CL04 Sandbox MaintenanceScheduled Maintenance

Description

As previously communicated, we have been making improvements to our core infrastructure. As a part of this effort, we communicated the need to white-list new IP addresses for your firewall rules no later than January 2020. During the maintenance window on Thursday, March 19 at 8:00 PM GMT, we will be adding new infrastructure to our services. During this maintenance, access to the Workfront Sandbox 1 and 2 environments may be unavailable. If you experience any issues after the maintenance has concluded, please contact support for assistance. For information on IP addresses, please see the following help article: https://experience.workfront.com/s/article/Configuring-your-firewall-1140336638 Expected Time of Maintenance: 8:00 PM to 12:00 Midnight GMT (2:00 PM to 6:00 PM Mountain Daylight Time)


Components

Workfront Non-Production


Locations

CL04 - Preview/Sandbox


Schedule

March 19, 2020 2:00PM - March 19, 2020 6:00PM MDT



March 11, 2020 3:01PM MDT
[Update] The CL04 Sandbox 1 and 2 maintenance originally scheduled for March 18th has been rescheduled to Thursday, March 19th.

March 19, 2020 2:03PM MDT
[Update] Maintenance has started.

March 19, 2020 3:00PM MDT
[Update] Maintenance has finished

Description

We will be performing database maintenance the evening of Saturday, March 14th. The Preview and Sandbox environments may be unavailable for up to 60 minutes while maintenance takes place. Expected Time of Maintenance: Saturday, March 14th from 10:00 PM to 12:00 Midnight Mountain Time.


Components

Workfront Non-Production


Locations

CL06 - Preview/Sandbox


Schedule

March 14, 2020 10:00PM - March 15, 2020 12:00AM MDT



March 14, 2020 10:07PM MDT
[Update] Maintenance is now in progress.

March 14, 2020 10:35PM MDT
[Update] Maintenance is complete.

Incident Status

Service Disruption - SEV 1


Components

Workfront Non-Production


Locations

CL05 - Preview/Sandbox




March 13, 2020 6:52AM MDT
[Investigating] Some users may be having difficulty authenticating to the Workfront service at this time. Currently logged in users may be unaffected by this disruption. We are working to resolve the issue as quickly as possible.

March 13, 2020 7:14AM MDT
[Resolved] The issue has been solved. CL05 preview is operational again.

Incident Status

Component Disruption - SEV 3


Components

Workfront Non-Production


Locations

CL05 - Preview/Sandbox




March 13, 2020 5:20AM MDT
[Identified] On preview environment some new functions may not be available. We are working to resolve the situation as quickly as possible.

March 13, 2020 5:54AM MDT
[Resolved] The issue is solved. Preview environment is up and running.
Workfront may not be accessibleService Disruption - SEV 1

Incident Status

Service Disruption - SEV 1


Components

Workfront Application Platform


Locations

CL01, CL02, CL03, CL05




March 3, 2020 9:21PM MST
[Investigating] Customers may experience site not reach when trying to log into workfront. There is a workaround by appending "redrock-" to the domain.

March 3, 2020 9:23PM MST
[Identified] Customers should be able to login normally again.

March 3, 2020 9:43PM MST
[Resolved] The issue has been resolved.